Cancellation & Refund Policy
Last updated: 21st April 2026
This Cancellation & Refund Policy explains how cancellations, refunds, and early termination work for Milk and Honey subscription services. If you have questions or wish to cancel within the permitted period, please contact hello@milkandhoney.tech.
1. Subscription Term
All Milk and Honey subscription arrangements are agreed individually with each client. The pricing, scope, and term of your subscription will be confirmed in writing before any work begins. By signing up, you agree to pay for the full agreed term unless you cancel within the 14-day cancellation period set out below.
2. 14-Day Cancellation Period
If you sign up and then change your mind, you may cancel within 14 days of entering into the agreement. If you cancel within this 14-day period, any money you have paid will be refunded. To cancel within this period, you must email hello@milkandhoney.tech before the 14 days have expired.
3. Refunds
After the 14-day cancellation period has passed, no refunds will be given. This applies even if you no longer want the service, you stop using the website, you ask to leave before the end of your agreed term, or your subscription is suspended or ended because of non-payment or breach of the agreement.
4. Early Cancellation After 14 Days
If you choose to cancel after the 14-day cancellation period but before the end of your agreed subscription term, you will still be responsible for paying the remaining balance due for the rest of that term. We may choose to collect the remaining balance through the remaining scheduled payments, or as a single final payment. If you cancel early, we may suspend or remove your website before the end of the original term, but this does not remove your responsibility to pay the remaining amount due.
5. End of Term
Subscriptions do not renew automatically. We aim to contact clients before the end of their agreed term to discuss whether they would like to continue. If no new agreement is entered into, the subscription will end at the end of the agreed term. We may allow a grace period of up to 7 days before taking the site offline. This grace period is discretionary and does not create any obligation on us to continue the service beyond the agreed term.
6. Non-Payment
If a payment fails, we will attempt to contact you. A 14-day period will begin from the date payment was due. If payment is not made within that period, we may suspend the service, take the website offline, and/or terminate the subscription. Any unpaid sums that remain due under your agreed subscription term will still be payable.
7. Termination by Us
We may suspend or terminate a subscription if payment is not made on time; a client is abusive, threatening, or harassing; the service is used for unlawful, misleading, offensive, or harmful material; or continuing the service would place us at legal, technical, reputational, or operational risk. If we end the agreement because of your breach, you remain responsible for all sums due under the contract, including any unpaid portion of the agreed term.
8. Domains and Website Access
If your subscription ends, your website may be suspended or taken offline. If we purchased and control a domain as part of the subscription, that domain may also be withdrawn from use with your website when the subscription ends. Unless we agree otherwise in writing, we are not obliged to transfer the website, code, design files, hosting setup, or domain to you after the subscription ends.
9. Contact
For cancellation requests or refund queries, contact: Milk and Honey - hello@milkandhoney.tech